Client Service Manager

Corona IT Solutions is seeking a proactive and highly organised Client Services Manager to lead the delivery and relationship management of our Managed Service clients and assist day‑to‑day business operations. This role is responsible for ensuring long-term client success, retention, and growth through high-quality service delivery, strategic engagement, and continuous improvement.

Client Relationship Management:

Oversee the portfolio of managed service accounts including IT, Telephony, Broadband, CCTV/Access Control/Automated gate monitoring and maintenance.

Serve as the main point of contact for key clients, ensuring their objectives are met with excellence.

Develop strong relationships by understanding client needs and aligning them with company capabilities.

Conduct regular reviews to ensure billed services and client licencing is accurate.

Analyse client performance data to identify trends, opportunities, and areas for improvement.

Account Management and Operations:

Identify and implement process improvements to optimise workflows, client satisfaction and reduce costs.

Monitor project progress, resolve issues promptly, and communicate updates clearly.

Prepare proposals, quotes, and contracts; manage renewals and upselling opportunities in conjunction with the Business Development Manager.

Maintain strong cross-departmental relationships to ensure client services, projects and support is delivered as expected, to agreed timelines.

Create, update and maintain Managed Service documentation.

Skills & Experience:

Proven experience (3+ years) in account management or a similar client‑focused role.

Demonstrated ability to manage multiple client accounts simultaneously.

Strong organisational and analytical skills, with the ability to prioritise multiple projects.

Excellent written and verbal communication; confident presenting to internal and external stakeholders.

Commercial acumen and a track record of improving operational performance or client retention.

Comfortable working with project management tools (e.g. Salesforce, HaloPSA, Uptick).

Personal Attributes:

Detail‑oriented and results‑driven.

Positive, collaborative approach with a can‑do attitude – this person will be working in a growing business and need to be happy to roll up their sleeves where needed and get involved.

Strong problem‑solving and decision‑making ability.

Thrives in a dynamic environment and embraces change.

Benefits:

Competitive salary.

Pension contribution

28 days annual leave (includes bank holidays), holiday increment after 2 years’ service and your birthday off!

Ongoing training and career development opportunities.